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Additional FAQ for Tenant

Usually utilities are not included in your rental amount. You are responsible for paying your rent and all outgoing utilities when you lease a rental property including any connection fees. It is also your responsibility as the tenant to connect your utilities, including water, gas, electricity and any other you may require at your cost.

Your rent is due as per the frequency stated in your lease agreement. If you have not paid your rent by the time it is due, your account will be ‘in arrears’. This is a serious matter and means you are breaking the terms of your lease. We would urge you to contact us if you are having issue with making your rent payments on time.

In accordance with the Residential Tenancies Act 1997 it is part of our service your Landlord to carry out regular inspections of the condition of the property. We will inspect your home 3 months after your lease begins and then each sixth month following.  You will be notified of the inspection time by letter in the mail giving you at least 1 weeks’ notice.

In a rental property, the only people who should be staying at the property are those listed on the lease and any children originally listed on your approved application. If however, you are planning to have friends or family stay at the property with you (for more than one night), please notify your property manager

In accordance with the Residential Tenancies Act 1997 you will be provided with at least one set of keys/remotes for the property at the beginning of your lease. You are permitted to make copies of these keys at your own expense

Every property and landlord is different.  Some landlords are happy for pets to live at the property so long as the tenant takes full responsibility for any damage, other landlords are not.

If at the time of your original application you did not have any pets and are now hoping to get one, you must seek permission from your property manager prior to acquiring the pet; this should include the type, breed, age, sex and size of the pet. If you are approved for a pet, your property manager will draw up an agreement which you will be required to sign prior to the pet moving into the property.

If you are not approved for a pet and obtain one at the property anyway, this will be in breach of your lease agreement and will have repercussions.

It is the tenant’s responsibility to ensure that all utilities are connected in their name/s.
Our utilities connection partner ‘Myconnect’ can arrange the connection or transfer of all of your connections including water, gas, electricity, pay TV, internet and phone in a couple of easy quick steps.

Emergency repairs are defined under RTRA Section 214 as:

Emergency repairs are:

  • a burst water service or a serious water service leak
  • a blocked or broken toilet
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply
  • a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
  • a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.

All other repairs are considered routine repairs and should be carried out within a reasonable timeframe.

This is classified as wear that occurs through normal use or aging.

Normal use and ageing may affect the condition of a rental property over time. At the end of a tenancy the tenant must return the property to the same condition it was in at the start of the tenancy.

Fair wear and tear should be considered when assessing the condition of the property.

If the tenant falls more than 7 days behind in rent , the property manager/owner can issue a Notice to remedy breach (Form 11), giving them 7 days to pay the outstanding amount.

If the tenant pays the rent within the timeframe their agreement will continue. Keep in mind, any new rent may also be due during the breach process.

We conduct owner disbursements on the 15th (mid month) and the 1st (end of month) of every month

A fixed term tenancy is one that has a definite lease start date and definite lease end date. A periodic tenancy is one that the tenant is able to rent the property for an indefinite period of time or more commonly a ‘month to month’.

Please check with your landlord insurance for what type of tenancy you are covered for.

This will depend on many factors including the features, presentation and condition of your investment property and current market conditions. Our job is to make sure you’re getting the best possible rent for your property, so we regularly conduct rental reviews for you.

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Additional FAQ for Landlords

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