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Usually utilities are not included in your rental amount, unless stated otherwise. You are responsible for paying your rent and all outgoing utilities when you lease a rental property including any connection fees. It is also your responsibility as the tenant to connect your utilities, including water, gas, electricity and any others you may require at your cost.

Your rent is due as per the frequency stated in your lease agreement. If you have not paid your rent by the time it is due, your account will be 'in arrears'. This is a serious matter and means you are breaking the terms of your lease. We would urge you to contact us if you are having issues with making your rent payments on time.

In accordance with the Residential Tenancies Act 1997, it is part of our service to your landlord to carry out regular inspections of the condition of the property. We will inspect your home 3 months after your lease begins and then every 6 months following. You will be notified of the inspection time by letter in the post giving you at least 1 week's notice.

In a rental property, the only people who should be staying at the property are those listed on the lease and any children originally listed on your approved application. If however, you are planning to have friends or family stay at the property with you (for more than one night), please notify your property manager.

In accordance with the Residential Tenancies Act 1997, you will be provided with at least one set of keys/remotes for the property at the beginning of your lease. You are permitted to make copies of these keys at your own expense.

Every property and landlord is different. Some landlords are happy for pets to live at the property so long as the tenant takes full responsibility for any damage, other landlords are not.

If at the time of your original application you did not have any pets and are now hoping to get one, you must seek permission from your property manager prior to acquiring the pet; this should include the type, breed, age, sex and size of the pet. If you are approved for a pet, your property manager will draw up an agreement which you will be required to sign prior to the pet moving into the property.

If you are not approved for a pet and obtain one at the property anyway, this will be in breach of your lease agreement and will have repercussions.

It is the tenant's responsibility to ensure that all utilities are connected in their name/s. Our utilities connection partner 'Myconnect' can arrange the connection or transfer of all of your connections including water, gas, electricity, pay TV, internet and phone in a couple of easy quick steps.