Stress-free property management that protects your investment

Emergency repairs are defined under RTRA Section 214 as:

• A burst water service or a serious water service leak
• A blocked or broken toilet
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• Serious storm, fire or impact damage
• A failure or breakdown of the gas, electricity or water supply
• A failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
• A fault or damage that makes the property unsafe or insecure
• A fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
• A serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property

All other repairs are considered routine repairs and should be carried out within a reasonable timeframe.

This is classified as wear that occurs through normal use or ageing.

Normal use and ageing may affect the condition of a rental property over time. At the end of a tenancy the tenant must return the property to the same condition it was in at the start of the tenancy. Fair wear and tear should be considered when assessing the condition of the property.

If the tenant falls more than 7 days behind in rent, the property manager/owner can issue a Notice to remedy breach (Form 11), giving them 7 days to pay the outstanding amount. If the tenant pays the rent within the timeframe their agreement will continue. Keep in mind, any new rent may also be due during the breach process.

We conduct owner disbursements on the 15th (mid month) and the 1st (end of month) of every month.

A fixed term tenancy is one that has a definite lease start date and definite lease end date. A periodic tenancy is one that the tenant is able to rent the property for an indefinite period of time or more commonly a ‘month to month’. Please check with your landlord insurance for what type of tenancy you are covered for.

This will depend on many factors including the features, presentation and condition of your investment property and current market conditions. Our job is to make sure you’re getting the best possible rent for your property, so we regularly conduct rental reviews for you.